I have had my messenger bag a very short time (order about 4 weeks ago), and I've already had one of the buckles completely pull out with one rivet, and the other rivet broke, and one of the side loops had a rivet break (I assume, since the whole thing and the D loop just fell off into my hand. I'm going to keep using it and will try to replace the rivets myself, but I'm very sad about this. It was my birthday gift.
I am so sorry to hear that this happened. We'd like to fix those issues for you. We guarantee the workmanship on our products so please don't hesitate to contact customer service if you ever have an issue.
I really like the quality of this bag and I love the leather compass impression. The bag is a bit stiff which I assume will get less so the more I use it. It is lacking an inside zippered pocket which is important for putting small items which could easily get lost in this big bag. I also wish the strap wasn't quite as wide, it's a bit bulky for me.