Returns Policy - Returns / Exchanges / Refunds
Our products are crafted from scratch here in our shop. Our Britannia Metal accessories are hand cast in small batches, and our leather covers, cases and bags are made for you after you’ve ordered it.
We do not hold inventory. Because of this, we ask that you choose carefully to avoid mistakes, especially when ordering a cover for a tech device.
- Oberon Design cannot be responsible for shipping costs associated with returns or exchanges (unless it’s our goof-up).
- Returns are not accepted on Custom Orders or for items purchased on our Special Deals and Collectables page unless there is a mistake on our part.
Gift Cards are not returnable, nor are they redeemable for cash (except in accordance with California Law for remaining balances under $10.00).
- Return requests must be made within 4 weeks of receiving your order. Products must be returned in the same condition and packaging you received them in, along with a valid RMA (Return Merchandise Authorization) within 2 weeks of receiving the RMA. This is your mean Aunt Marge speaking, “Orders returned without the RMA, or an incomplete RMA will languish indefinitely until one of us has time to contact you!”
Procedures for Returns:
1 - Request an RMA by emailing us at email@example.com. Please include your Name and Order Number along with the reason for the return. Your request will be reviewed, and an RMA issued.
2 - Send your return item and a copy of the RMA to: Oberon Design 3500 N. Laughlin Rd. Suite 102, Santa Rosa, CA 95403.
3 - Once we receive the items and process the return, you will receive an email notification of your refund or store credit (gift card).
Please note, we can only refund the original payment method.
* GIFT returns: a gift credit for the value of the return can be issued to your email address. Be sure to check the GIFT box on the RMA form.
* NOTE for Exchanges: To exchange an order, return your item for a refund following the procedures listed above. Then purchase the new/exchange item(s) at your convenience. If you need help with the new/exchange order, let us know. We are happy to help.
IMPORTANT! If we don't receive the package, or you don't include the RMA form, we cannot process the return/refund. Please choose a reliable shipping method that you can track (consider insuring the package), and include all the forms and parts.
- What if my item is defective or I've received the wrong item? Contact us as soon as possible and we will do our best to make it right.