Returns / Refunds

Returns Policy - Returns/Exchanges/Refunds

Our products are crafted from scratch here in our shop. Our Britannia Metal accessories are hand cast in small batches, and our leather covers, cases and bags are made for you after you’ve ordered it.
We do not hold inventory. Because of this, we ask that you choose carefully to avoid mistakes, especially when ordering a cover for a tech device. Returns of incorrect orders for a device cover will be charged a 10% restocking fee (If you are unsure what model e-reader, tablet or phone you have please see the device I.D. link on each product page for help in choosing the correct model. Thanks!)

  • Oberon Design cannot be responsible for shipping costs associated with returns or exchanges (unless it’s our goof-up).
  • Returns are not accepted on Custom Orders or for items purchased on our Special Deals and Collectables page unless there is a mistake on our part.
    Gift Cards are not returnable, nor are they redeemable for cash (except in accordance with California Law for remaining balances under $10.00).
  • Return requests must be made within 4 weeks of receiving your order. Products must be returned in the same condition and packaging you received them in, along with a valid RMA (Return Merchandise Authorization) within 2 weeks of receiving the RMA. This is your mean Aunt Marge speaking, “Orders returned without the RMA, or an incomplete RMA will languish indefinitely until one of us has time to contact you!”

Procedures for Returns:
1. Request an RMA by emailing us at sales@oberondesign.com. Please include your name and order number along with the reason you would like to return the product. Your request will be reviewed, and an RMA issued.
2. Send the original order item(s) and a copy of the RMA to: Oberon Design 3500 N. Laughlin Rd. Ste 100 Santa Rosa, CA 95403
3. Once we receive the item(s) and process the return, you will receive an email notification of your refund. Please note, we can only refund the original payment method. If the item was a gift, a gift credit for the value of the return can be issued to your email address.

Procedures for Exchanges:
1. Request an RMA by emailing us at sales@oberondesign.com. Please include your name and order number along with the reason you need an exchange. Your request will be reviewed, and an RMA issued.
2. Send the original order item(s) and a copy of the RMA to: Oberon Design 3500 N. Laughlin Rd. Ste 100 Santa Rosa, CA 95403
3. Once we receive the returned item, you will receive a Store Credit in the form of a Gift Certificate emailed to you.

IMPORTANT! If we don't receive the package, or you don't include the RMA form, we cannot process the return/refund. Please choose a reliable shipping method that you can track (consider insuring the package), and include all the forms and parts.

- What if my item is defective or I've received the wrong item? Contact us as soon as possible and we will do our best to make it right.